FAQs For Self Storage Near You | Onyx Wooster

We take security seriously at Onyx Self Storage of Wooster. Our facility is equipped with 24/7 video surveillance, gated access with individualized customer codes, and perimeter fencing. We also conduct regular security checks to ensure the safety of your belongings.

Yes, our facility is monitored 24/7 by surveillance cameras strategically installed throughout the property. This is part of our comprehensive approach to ensure the safety and security of your belongings.

Yes, our facility has 24/7 gated access. Each customer receives their own unique gate code, ensuring secure access to the property. The entire facility is fenced and well-lit for added safety.

We conduct regular inspections of the facility, particularly during move-ins and move-outs, to ensure each unit is clean and well-maintained. This includes checking the doors, walls, and ceilings for any issues such as leaks, pests, or damage. We take pride in keeping our facility in top condition to provide you with a quality storage experience.

Yes, certain items are prohibited from being stored in our units. These include explosive, toxic, or radioactive materials, as well as anything illegal. If you are unsure about whether an item can be stored, please contact us directly for clarification.

Yes, we conduct regular pest control throughout our facility to ensure a clean and pest-free environment. Keeping our storage units safe from pests is a priority, and we work with professional pest control services to maintain high standards.

If a payment is late, a late fee of $20 will be applied to your account. We understand that unexpected events can happen, and we do our best to be understanding while also ensuring all tenants fulfill their rental obligations. Automated payments are encouraged to avoid any late fees.

Rent is due on the 7th of each month. To avoid late fees, we recommend setting up automatic payments through our online portal.

Yes, our storage rates are prorated based on your move-in date. This means you only pay for the portion of the month that you use the unit, ensuring fair and flexible pricing for all our customers.

No, we do not require a security deposit for renting a storage unit. We strive to make the rental process as simple and straightforward as possible.

We offer both month-to-month leases and long-term storage options. Most of our customers prefer the flexibility of month-to-month agreements, but if you require long-term storage, we can accommodate that as well. Feel free to contact us to discuss your specific needs.

We do offer discounts for customers looking for long-term storage options. Please contact our management team to discuss your needs, and we will work to find a solution that suits you best.

Absolutely. If your storage needs change, we are more than happy to accommodate you. You can upgrade or downsize your storage unit, subject to availability. Just get in touch with us, and we’ll make the necessary arrangements.

We offer multiple payment options, including credit card, debit card, and online bank transfers. Our online portal allows you to manage your account, pay bills, and set up automatic recurring payments for convenience. Online management is the preferred way to ensure timely payments and avoid late fees.

Yes. You can manage your account, pay your rent, and view your unit status all online through our website. This makes it easy and convenient to handle your storage needs remotely.

We periodically offer promotions for new customers. Currently, we have a move-in special where new tenants pay the first month at the standard rate and get the second month for only $1. Feel free to reach out to us to confirm the latest promotions or visit our website for current offers.

Currently, we do not offer specific discounts for military personnel or students. However, we are always reviewing our pricing and promotions, so feel free to reach out for updates on any new offers.

We strongly encourage our customers to get insurance for their stored items. Our third-party provider, SafeLease, offers monthly tenant coverage insurance at affordable rates. Protecting your belongings is important, and this coverage is available for less than $10 per month in most cases.

Yes, you can rent a storage unit over the phone. Simply give us a call at (330) 845-6257, and we will guide you through the process, answer your questions, and help you secure your unit.

Yes! You can easily rent a storage unit online through our website: Onyx Self Storage. The process is simple and can be completed from the comfort of your home.

At this time, we do not provide moving carts or dollies. We recommend bringing your own equipment when moving heavier items to and from your storage unit.

Choosing the right storage unit size depends on the items you plan to store. As a general guideline:

1. A 5x5 unit is perfect for small furniture, boxes, or seasonal decorations.
2. A 10x10 unit can hold items from a one-bedroom apartment, including appliances and larger furniture.
3. A 10x20 unit is ideal for a multi-room home, including large furniture and appliances. 

For more details, you can use our online size guide or call our office for personalized assistance.

Yes, we do allow vehicles, boats, and RVs to be stored at our facility. As long as your vehicle fits within the designated storage space or parking area, it can be stored here. We also offer outdoor covered parking for additional protection.

Yes, we provide 24-hour access to all of our storage units. This allows you to access your belongings whenever you need, day or night.

Our partnership with SafeLease offers tenants an easy, affordable way to protect their stored belongings through convenient tenant protection plans. Key benefits include fast enrollment and coverage for various risks, providing peace of mind for your storage needs.

What's Covered

The protection plan covers losses caused by:

• Burglary (requires evidence of forced entry and a police report)
• Building Collapse, including damage from the weight of snow, ice, or windstorm
• Damage to Stored Vehicles, Boats, or Trailers
• Fire
• Water Damage, including mold and mildew (excluding flood/surface water)
• Rodent & Vermin
• Vandalism

These plans also address risks tied to the negligence of the store owner, ensuring compliance with New York Department of Financial Services regulations. Coverage details, limits, and terms are outlined in the protection plan agreement.

Exclusions

The following items and risks are not covered:

• Valuables like jewelry, antiques, and precious metals
• Items like firearms, currency, and valuable papers or electronic data
• Flood or surface water damage
• Mysterious disappearance of items For a full list of exclusions, please refer to the rental agreement.

Key Features

• No Burglary Deductible: If a cylinder or disc padlock is used.
• Monthly Pricing: Added to your rental fee.
• $100 Deductible: For all claims except those involving burglary with a qualified lock.

Filing a Claim

In the event of damage or theft:

• Document: Take photos of the damage.
• Protect: Secure your items to prevent further damage.
• Contact Authorities: File a police report for theft or break-ins.
• Provide Proof: Submit receipts, photos, and other evidence of loss.

File Online: Submit claims at safelease.com/claims.

While participation in the SafeLease program is optional, it offers robust protection designed to complement or replace traditional homeowners or renters insurance for stored goods.