FAQs For Self Storage Near You | Onyx Wooster

No, climate-controlled units are not currently offered at our Wooster/Apple Creek location.

Prohibited items include explosives, toxic or radioactive materials, and food or perishables to prevent pest issues.

We conduct regular inspections, including bi-weekly detailed checks, to ensure the facility remains pest-free.

Payments are due by the 7th of each month. A $20 late fee applies for payments received after the 10th.

We accept checks, money orders, and payments via credit or debit card. Online payments are highly encouraged, especially setting up recurring payments for convenience and to avoid late fees.

Currently, we do not require a security deposit for rentals.

Yes, we prorate your first month’s rent based on your move-in date.

Yes, we provide month-to-month leases as well as long-term options for customers who need extended storage solutions.

Yes, we’re flexible. You can easily upgrade or downsize your unit as your needs change.

Absolutely. Call us at (330) 778-8938 to rent a unit or for assistance.

Yes, new customers can enjoy our move-in special: pay the first month at the regular price and get the second month for just $1. Tenant insurance fees are not included. We alternate between this and first 3 months 50% off. 

We do not currently offer military or student discounts.

Yes, we partner with SafeLease to offer affordable tenant insurance. This is strongly recommended to protect your belongings, as we are not responsible for stored items.

Currently, we do not provide moving carts or dollies.

Our Apple Creek location allows vehicle storage inside storage units, provided they fit. Outdoor parking is unavailable here but offered at our other Wooster location.

Our storage units range from compact sizes like 4x6 to larger options such as 10x25. We offer a variety to suit different storage needs.

Yes, we offer discounts for long-term storage. Contact our team for more details about prepayment options.

Estimate the amount and type of items you plan to store. For example, a 5x5 unit is ideal for small items or a few boxes, while a 10x10 unit can hold furniture and belongings from a one-bedroom apartment. Contact us for personalized assistance.

Not at this time, but we’re exploring the possibility of offering these in the future.

Yes, our online portal allows you to rent a unit and manage payments conveniently.

Yes, tenants have 24/7 access to their units, including nights, weekends, and holidays.

Our partnership with SafeLease offers tenants an easy, affordable way to protect their stored belongings through convenient tenant protection plans. Key benefits include fast enrollment and coverage for various risks, providing peace of mind for your storage needs.

What's Covered

The protection plan covers losses caused by:

• Burglary (requires evidence of forced entry and a police report)
• Building Collapse, including damage from the weight of snow, ice, or windstorm
• Damage to Stored Vehicles, Boats, or Trailers
• Fire
• Water Damage, including mold and mildew (excluding flood/surface water)
• Rodent & Vermin
• Vandalism

These plans also address risks tied to the negligence of the store owner, ensuring compliance with New York Department of Financial Services regulations. Coverage details, limits, and terms are outlined in the protection plan agreement.

Exclusions

The following items and risks are not covered:

• Valuables like jewelry, antiques, and precious metals
• Items like firearms, currency, and valuable papers or electronic data
• Flood or surface water damage
• Mysterious disappearance of items For a full list of exclusions, please refer to the rental agreement.

Key Features

• No Burglary Deductible: If a cylinder or disc padlock is used.
• Monthly Pricing: Added to your rental fee.
• $100 Deductible: For all claims except those involving burglary with a qualified lock.

Filing a Claim

In the event of damage or theft:

• Document: Take photos of the damage.
• Protect: Secure your items to prevent further damage.
• Contact Authorities: File a police report for theft or break-ins.
• Provide Proof: Submit receipts, photos, and other evidence of loss.

File Online: Submit claims at safelease.com/claims.

While participation in the SafeLease program is optional, it offers robust protection designed to complement or replace traditional homeowners or renters insurance for stored goods.