FAQs For Self Storage Near You | Onyx Church Hill, TN

Our Church Hill facility is fully fenced, gated, and equipped with 24/7 video surveillance. Access is controlled through unique gate codes assigned to each tenant, ensuring that only authorized individuals can enter the property. Regular security checks are also conducted to maintain a safe environment.

Yes, tenants enjoy 24/7 access to their units, allowing you to retrieve or store items at any time, day or night, for maximum convenience.

Once you rent a unit, you’ll receive a unique gate code. This code allows you to enter the facility and access your unit. Simply drive up to the gate, enter your code, and proceed to your unit.

Yes, our facility is gated, and access is secured through personalized gate codes. This ensures the safety of both your belongings and our property.

Yes, all of our storage units are drive-up accessible. This means you can drive directly to your unit, making loading and unloading quick and easy.

No, we currently do not offer climate-controlled units at our Church Hill location. However, our standard units are designed to meet a wide range of storage needs. If climate control is a requirement, let us know as we continually evaluate adding new features.

At this time, we do not provide moving carts or dollies. We recommend bringing your own equipment when moving heavier or bulkier items.

We do not currently offer packing or moving supplies at the Church Hill location. For your convenience, we suggest visiting nearby stores such as Walmart or Lowe’s, which carry a variety of packing materials.

We offer flexible month-to-month leases, providing the freedom to rent for as long—or as short—a time as you need without long-term commitments.

No, we do not require a security deposit to rent a unit at our Church Hill facility. This simplifies the rental process and makes it more convenient for our customers.

Yes, we are currently offering a move-in special where new tenants pay the first month at the regular rate and get the second month for just $1. Promotions are subject to availability, so please contact us or visit our website for the latest offers.

Yes, we prorate your first month’s rent based on your move-in date. This ensures fair pricing and allows you to start using your unit whenever you need.

What's Covered

The protection plan covers losses caused by:

• Burglary (requires evidence of forced entry and a police report)
• Building Collapse, including damage from the weight of snow, ice, or windstorm
• Damage to Stored Vehicles, Boats, or Trailers
• Fire
• Water Damage, including mold and mildew (excluding flood/surface water)
• Rodent & Vermin
• Vandalism

These plans also address risks tied to the negligence of the store owner, ensuring compliance with New York Department of Financial Services regulations. Coverage details, limits, and terms are outlined in the protection plan agreement.

Exclusions

The following items and risks are not covered:

• Valuables like jewelry, antiques, and precious metals
• Items like firearms, currency, and valuable papers or electronic data
• Flood or surface water damage
• Mysterious disappearance of items For a full list of exclusions, please refer to the rental agreement.

Key Features

• No Burglary Deductible: If a cylinder or disc padlock is used.
• Monthly Pricing: Added to your rental fee.
• $100 Deductible: For all claims except those involving burglary with a qualified lock.

Filing a Claim

In the event of damage or theft:

• Document: Take photos of the damage.
• Protect: Secure your items to prevent further damage.
• Contact Authorities: File a police report for theft or break-ins.
• Provide Proof: Submit receipts, photos, and other evidence of loss.

File Online: Submit claims at safelease.com/claims.

While participation in the SafeLease program is optional, it offers robust protection designed to complement or replace traditional homeowners or renters insurance for stored goods.

We accept credit cards, debit cards, and online bank transfers. Our online portal also makes it easy to set up recurring payments to avoid late fees.

Yes, our online portal allows you to manage your account, pay your rent, set up automatic payments, and even update your contact information—all from the convenience of your device.

Absolutely. You can rent a unit online at onyxselfstorage.com or by calling our office. Both methods are quick and easy, allowing you to secure your storage space without visiting the facility in person.

To maintain safety and comply with regulations, certain items cannot be stored at our Church Hill facility, including:

• Illegal substances or items involved in illegal activities.
• Hazardous materials such as explosives, flammable liquids, radioactive substances, or toxic chemicals.
• Perishable food, plants, or items that could attract pests.
• Firearms, ammunition, or other weapons.
• Valuables such as cash, jewelry, antiques, or important documents.

If you're uncertain whether a specific item is allowed, contact our team for clarification before storing it.

How do you ensure cleanliness and pest control?

We prioritize maintaining a clean and secure environment for all tenants. Our facility undergoes regular inspections to identify and address cleanliness or maintenance issues. We partner with professional pest control services to conduct routine treatments, minimizing the risk of infestations. Additionally, tenants are encouraged to follow best practices, such as properly sealing items and avoiding the storage of unpermitted goods that may attract pests.

Our Church Hill facility is conveniently located just 6 minutes from Mount Carmel and 12 minutes from Kingsport. This makes us an excellent choice for residents in surrounding communities like Huntington Hills and Allandale who need a nearby storage solution.

Yes, we partner with SafeLease to offer affordable tenant protection plans that safeguard your belongings against unexpected events. Coverage includes:

• Burglary (requires evidence of forced entry and a police report).
• Fire damage.
• Water damage, including mold and mildew (excludes flood and surface water).
• Damage from rodents or vermin.
• Building collapse due to snow, ice, or windstorm.
• Vandalism.

Plans are easy to enroll in, reasonably priced, and include a $100 deductible for most claims (waived for burglary if a disc or cylinder lock is used). Excluded items include cash, jewelry, firearms, and perishable goods. Filing a claim is simple—visit safelease.com/claims for more details.

While participation in the plan is optional, we highly recommend it as a valuable layer of protection for your stored items.